Beyond Boundaries: The Promise Of Conversational AI In Healthcare

And this is one of the chatbot use cases in healthcare that can be connected with some of the other medical chatbot’s features. Letting chatbots handle some sales of your services from social media platforms can increase the speed of your company’s growth. They communicate with your potential customers on Messenger, send automatic replies to Instagram story reactions, and interact with your contacts on LinkedIn. But then it can provide the client with your business working hours if it’s past that time, or transfer the customer to one of your human agents if they’re available.

According to medical service providers, chatbots might assist patients who are unsure of where they must go to get medical care. Today, chatbots have emerged as powerful AI-driven tools with diverse applications across various industries. With their ability to interact and engage with users through conversational interfaces, chatbots are revolutionizing the way businesses and organizations connect with their audiences. From streamlining customer support to optimizing sales processes, chatbots have become vital assets in delivering efficient and personalized services. In this exploration of chatbot use cases, we will uncover the main aims of chatbots, what you can expect from them, and the remarkable impact they have on raising user experiences and achieving tangible results for businesses.

Get inspired by these 6 innovative medical chatbots:

This means that the systems’ behavior is hard to explain by merely looking inside, and understanding exactly how they are programmed is nearly impossible. For both users and developers, transparency becomes an issue, as they are not able to fully understand the solution or intervene to predictably change the chatbot’s behavior [97]. With the novelty and complexity of chatbots, obtaining valid informed consent where patients can make their own health-related risk and benefit assessments becomes problematic [98]. Without sufficient transparency, deciding how certain decisions are made or how errors may occur reduces the reliability of the diagnostic process.

In addition to the content, some apps allowed for customization of the user interface by allowing the user to pick their preferred background color and image. We conducted iOS and Google Play application store searches in June and July 2020 using the 42Matters software. A team of two researchers (PP, JR) used the relevant search terms in the “Title” and “Description” categories of the apps. The language was restricted to “English” for the iOS store and “English” and “English (UK)” for the Google Play store. The search was further limited using the Interactive Advertising Bureau (IAB) categories “Medical Health” and “Healthy Living”.

Difference Between Chatbot & Conversational AI

Chatbots generate leads for your company by engaging website visitors and encouraging them to provide you with their email addresses. Then, bots try to turn the interested users into customers with offers and through conversation. What’s more—bots build relationships with your clients and monitor their behavior every step of the way. This provides you with relevant data and ensures your customers are happy with their experience on your site.

Wysa AI Coach also employs evidence-based techniques like CBT, DBT, meditation, breathing, yoga, motivational interviewing, and micro-actions to help patients build mental resilience skills. Telecom chatbots have modified the way communication service providers interact with customers. They offer a diverse range of applications that streamline support processes, and optimize operations. From providing 24/7 customer support to guiding users through troubleshooting, managing international roaming, and offering personal plan recommendations, chatbots play an important role in shaping the future of the telecom industry.

Pick the AI methods to power the bot

We were able to assess the type of information provided for 37 of the 42 information dissemination chatbots (see Table 2 in Appendix 1). Based on the information they provided, we identified 7 use cases for information dissemination (see Figure 2). On a macro level, healthcare chatbots can also monitor healthcare trends and identify rising issues in a population, giving updates based on a user’s GPS location. This is especially useful in areas such as epidemiology or public health, where medical personnel need to act quickly in order to contain the spread of infectious diseases or outbreaks. Chatbots in healthcare can also be used to provide basic mental health assistance and support. This can include providing users with educational resources, helping to answer common mental health questions, or even just offering a listening ear through difficult times.

The bot performs banking activities, such as checking balance, funds transfers, and bill payments. It can also provide information about spending trends and credit scores for a full account analysis view. Each treatment should have a personalized survey to collect the patient’s medical data to be relevant and bring the best results. A lot of patients have trouble with taking medication as prescribed because they forget or lose the track of time.

This chatbot use case is all about advising people on their financial health and helping them to make some decisions regarding their investments. The banking chatbot can analyze a customer’s spending habits and offer recommendations based on the collected data. Bots can also monitor the user’s emotional health with personalized conversations using healthcare chatbot use cases a variety of psychological techniques. The bot app also features personalized practices, such as meditations, and learns about the users with every communication to fine-tune the experience to their needs. But if the bot recognizes that the symptoms could mean something serious, they can encourage the patient to see a doctor for some check-ups.

One of the most prevalent uses of chatbots in healthcare is to book and schedule appointments. Another advantage is that the chatbot has already collected all required data and symptoms before the patient’s visit. Not only does this help health practitioners, but it also alerts patients in case of serious medical conditions. This information can be obtained by asking the patient a few questions about where they travel, their occupation, and other relevant information. The healthcare chatbot can then alert the patient when it’s time to get vaccinated and flag important vaccinations to have when traveling to certain countries. From helping a patient manage a chronic condition better to helping patients who are visually or hearing impaired access critical information, chatbots are a revolutionary way of assisting patients efficiently and effectively.

Chatbots in Healthcare: Six Use Cases

This enables medical services to intervene earlier on in cases where a patient may be at risk of developing a mental health condition or require further support. This means that they are incredibly useful in healthcare, transforming the delivery of care and services to be more efficient, effective, and convenient for both patients and healthcare providers. Bots can help customers easily find the relevant information and appropriate channels to make the payment and renew their policy.